Moderators: Jenise, Robin Garr, David M. Bueker
Jenise
FLDG Dishwasher
42637
Tue Mar 21, 2006 2:45 pm
The Pacific Northest Westest
Jenise
FLDG Dishwasher
42637
Tue Mar 21, 2006 2:45 pm
The Pacific Northest Westest
Tom Troiano wrote:He's a smart business person.
Same thing happens at the retail level. I buy way more wine from retailers who have allowed me to return corked bottles.
Jenise wrote:Maybe because I'm a woman?
Jon Peterson
The Court Winer
2981
Sat Apr 08, 2006 5:53 pm
The Blue Crab State
Brian Gilp wrote:Wes is part of the movie From Ground to Glass http://www.fromgroundtoglass.com/indextoo.html. Funny part in there about him passing out from the fumes doing punch downs at Babcock and almost falling into the tank. Wes asks Brian if he would still sell the wine if he died in the tank at which Wes says Brian states "Hell yeah, I would even put your name on the label".
Jenise wrote:Tom Troiano wrote:He's a smart business person.
Same thing happens at the retail level. I buy way more wine from retailers who have allowed me to return corked bottles.
Wes is great, I've met him, but you don't have to be a genius to figure out that being fair and honorable about your product pays off.
I was a club member and annual case buyer of St. Innocent for ten years--until I found that the owner/winemaker had replaced a corked bottle of David Bueker's after turning me down a few months before when I made my first such request. Maybe because I'm a woman? Haven't bought a bottle since.
Jenise
FLDG Dishwasher
42637
Tue Mar 21, 2006 2:45 pm
The Pacific Northest Westest
Joy Lindholm wrote:This is standard industry practice, and really there is nothing lost for the retailer when a flawed bottle is returned, as they will receive a credit or replacement from the distributor, who then should be receiving a credit from the winery/importer. For a winery to not stand behind their product and offer an exchange is simply bad business. Corked/flawed bottles should be so few and far between that the loss of revenue from replacing a bad bottle doesn't come close to comparing to the loss of business from disgruntled customers who aren't offered replacements.
Redwinger
Wine guru
4038
Wed Mar 22, 2006 2:36 pm
Way Down South In Indiana, USA
Sam Platt
I am Sam, Sam I am
2330
Sat Mar 25, 2006 12:22 pm
Indiana, USA
Jon Peterson
The Court Winer
2981
Sat Apr 08, 2006 5:53 pm
The Blue Crab State
Jon Peterson wrote:Small dinner party last night. Opened a Barolo last night, a 2007 Mauro Veglio. The nose was just slightly off; maybe oxidized as opposed to corked. I decanted and let it sit as I opened a second bottle and a third. The second and third were so much better that it confirmed the fault of the first. Tuesday I take an empty bottle back to the wine shop for a replacement. I expect no problem since I've bought so much wine there and this is the first one with any type of fault at all.
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