by Karen/NoCA » Sun Sep 26, 2021 11:27 am
I need to give a shout-out to this company because of the great customer service I received from them. I had a new bottle of olive oil and when I went to open it, the top would not budge. I ran it under hot water, (because that always works for me) but nope, not budging. I asked Gene to give it a try, he has large, strong hands, He tried several times, nothing. I decided to give the ranch a call and told them my issue. She told me they had the same issue reported a few times, and asked for the numbers and dates on the bottle so they could do further checking. I was to be sent a voucher for another bottle. When I asked if they could just send me another bottle of the same weight, she said with the voucher, I could apply it to a larger bottle of the oil if I desired.
The voucher arrived in two days. Since I am a person who never gives up on issues, I decided to give it one last try. I used my instant hot water unit at the sink and held it under there for a long time. Then I used a damp paper towel and gave it one good twist, and guess what, it released!
The lady warned me to be careful about messing with it because they did not want anyone getting hurt from the sharp metal lid. She was polite and helpful and I was very happy with the results. It is great everyday olive oil, and their garlic-infused is crazy good.